Privacy Policy

1. What Information We Collect

We may collect the following kinds of personal information:

• Your name, email address, phone number, and postal address.
• Your company name, business role, and industry.
• Information you provide through our website contact form, email correspondence, or project enquiries.
• Technical data such as IP address, browser type, and usage patterns when you visit our website (collected via cookies and analytics tools).
• Information relevant to a potential or active engagement, including project requirements, system architecture details, and business processes.

2. How We Collect Information

We collect personal information by lawful and fair means, including:

• When you voluntarily submit information through our website contact form.
• When you communicate with us via email or other correspondence.
• Through website analytics and cookies when you browse our site.
• During the course of our client engagements, proposals, and project delivery.

3. Why We Collect, Hold, and Use Information

We collect, hold, and use personal information for the following purposes:

• To respond to your enquiries, proposals, and service requests.
• To deliver our technology consulting and IT services.
• To communicate with you about our services, project updates, and relevant industry insights (where you have consented to receive such communications).
• To manage our business operations and meet our legal and regulatory obligations.
• To improve our website, services, and client experience.

4. Disclosure of Information

We may disclose your personal information in the following circumstances:

• To our employees, contractors, and service providers who assist us in delivering our services, subject to strict confidentiality obligations.
• Where required or authorised by law, including under the Privacy Act 1988, court orders, or regulatory requests.
• With your express consent.

We will not sell, trade, or rent your personal information to third parties for marketing purposes. We do not disclose personal information to overseas recipients unless we have your consent and have taken reasonable steps to ensure the recipient complies with the APPs.

5. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date. We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications, access controls, and regular security reviews.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To make such a request, please contact us using the details below. We will respond to your request within a reasonable period and in accordance with the requirements of the Privacy Act 1988.

7. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us. We will acknowledge your complaint within 5 business days and investigate and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Anonymity and Pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, for most of our services, we require your name and contact information to respond to your enquiry or deliver our services effectively.

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can configure your browser to reject cookies or notify you when cookies are used. If you disable cookies, some parts of our website may not function optimally.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. The updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Post: Go Ii Pty Ltd, Western Australia 6153